Terms & Conditions

1. Acceptance of conditions

By proceeding with a quote, the customer hereby accepts the following terms and conditions.

2. Taxation

In the event that at any time during the term of the contract any new or additional taxation is imposed which affects the cost of materials, services or labour associated with the works, or which may apply to the total invoiced costs, such increases shall be added to the contract sum. We have no call out fee however, we do have a $100 minimum service fee.

3. Terms Of Payment

Our standard Terms of Payment are as follows: 7 days from invoice date.

4. Rise And Fall

Unless specifically stated in our quotation, this quotation is based on the cost of labour and materials at the date of this quotation and is subject to price variation if the quotation is not accepted and confirmed within 30 days of date of quotation.

5. Site Amenities And Ablutions

We have assumed in our quotations that all site amenities, parking facilities and ablutions will be provided by others free of charge to our company. If not provided and where additional costs are incurred to Rhino Test & Tag for these amenities these will be invoiced at cost to the client.

6. Liquidated Damages

Unless specifically stated on the quotation, we will not accept liquidated damages. 

7. Consequential Loss Liability Limitations

Unless specifically stated otherwise in our quotation our liability for loss of production, loss of income, the opportunity to earn profits, the financial consequences of business interruption and indirect and consequential loss shall be limited to $1.00.

8. Critical Equipment

It is the client’s responsibility to ensure the power has been returned to all “Critical Equipment” and that the equipment is operational.

9. Cancellation Fees

If work is not able to be proceed as arranged and if no alternative activities can be undertaken at site, a cancellation fee of 20% of the contract will be charged if the work is confirmed with an agreed start date set and is then cancelled or re-scheduled, based on man hours and materials committed to the work at the time of cancellation where these are not able to be otherwise deployed.

10. Confidentiality Of Documents & Proprietary Information

Drawings, specifications and all other information supplied by us as part of our tender shall be regarded as confidential, shall be used only for technical information, consisting of drawings, specifications, calculations and design shall remain our property and must not be copied or disclosed to any third party unless authorised by us.

11. Hazardous Sites And Materials 

Unless specifically stated in the quotation, the quoted price is based on the assumption that the work for which this quotation is submitted will be executed in a hazard and hazardous material free environment. It is a strict condition of this quotation that the customer accepts full responsibility for the resolution of any problems and for delays and additional costs which may result from the presence of these hazards or hazardous materials in or about the site on which the works (or any part thereof) are to be performed and which have not been previously notified to Rhino Test & Tag.

12. Work Site Access

Our quotation is based on free and unrestricted access to all required work areas subject to site permits or other access conditions previously notified and agreed in writing with Rhino Test & Tag.

13. Live Work Clause 

Unless specifically stated in the quotation it is our strict policy to not undertake live work or work near live conductors.

14. Delays/Prolongation

Our quotations are based on the understanding that the contract will be carried out as one continuous project, devoid of delay and with the provision of equipment and services by others as and when needed. Hold over time, waiting time, industrial disputes, inclement weather or any other time spent because of delays/prolongation caused by others will be charged at the standard hourly contract rates. Rhino Test & Tag also reserves the right to claim for additional costs where the client requests acceleration of the works to meet revised programming.

15. Site Conditions

Our quotations are valid only if the site installations and equipment are in the same condition as stated when the quotation was prepared. Any additional costs incurred due to changes or further damaging of equipment by others will be deemed to be a variation of contract.

16. Service Delivery

Delivery periods quoted are subject to change and as such should be treated as estimates only. We will endeavour to meet delivery dates but do not accept any liability for failure to complete the contract within any specified delivery period unless specifically stated otherwise in our quotation.

17. Performance And Performance Data

Performance data provided by us is based on our experience and from up to date regularly calibrated test equipment. Please be aware that we can accept no liability if performance parameters are changed by the customer at the site after final testing and verification.

18. Inspection And Sign Off

Upon completion of work the customer will be notified, invited to inspect and requested to sign off all works as being completed as contracted. If after sign off the customer subsequently discovers other equipment or items that require our technicians to revisit the customer site, Rhino Test & Tag reserves the right to claim additional callout and labour costs.

19. Precedence 

In the event of conflict between these conditions and those which may be included in, or implied by any document forming part of an enquiry, specification, quotation, order or contract, then these conditions prevail except in as far as they are expressly varied by us in writing or by law.

20. Information And Drawings

All descriptive specifications, illustrations, drawings, dimensions etc, furnished by us are approximate only and are not intended to be by way of general description of the goods or service and do not necessarily form part of the contract unless specifically identified as such by us in writing.

21. Insurance

Rhino Test & Tag maintains all insurances required under law to undertake its business activities.

22. Electrical Safety

Please note that during the course of testing when works are being conducted, that any items of electrical equipment are found defective or deemed to be unsafe by our technicians the item will be tagged as unsafe, the customer will be notified and the item will be not be re-energised until such point that the existing condition is rectified and made safe in accordance with state regulations.